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Derma SR Vitamin C Repair Fluid, Facial Toner For All Skin Types

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Derma SR Rich Firming Cream, Protecting and Firming Day Cream for Dry Skin

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Derma SR Balance Hydrating Cream, Rich Day Cream for Combination Skin

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Derma SR Balance Mattifying Fluid, Mildly Mattifying Face Fluid for Oily Skin

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Derma SR Hyaluronic Bio-Cellulose Mask, Firming and Moisturizing Mask for All Skin Types

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Derma SR Pure Energy Mask, Face Mask for Tired Skin

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Derma SR BHA Exfoliator, Facial Exfoliator for All Skin Types

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Derma SR Purifying Silver Mask, Face mask for sensitive skin

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Derma SR Sensitive SOS Mask, Face mask for all skin types

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Derma SR Pure Vitamin C Essence, Facial Serum For All Skin Types

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Derma SR Hair Vitalizer Essence, Hair Serum for Curly Hair

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Derma SR Couperose Control Essence, Moisturising Serum

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Derma SR Anti-Pigment Essence, Anti-Pigmentation Serum

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Derma SR Eye Lift Essence, Eyelid Lift Serum

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Derma SR Pure Hyaluronic Essence, Nourishing Serum for Nourishing Lips and Skin

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Derma SR Blemish Control Essence, Facial Serum for Oily/Combination skin

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Derma SR Active Skin Tonic, Facial Toner For All Skin Types

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Derma SR Gentle Cream Cleanser, Gentle Cream Cleanser for All Skin Types

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Derma SR Pure Gel Cleanser, Cleansing Gel For All Skin Types

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Grüum Smör Body Butter Intensive Hydration, Body butter

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Grüum Såpa Zero Plastic Body Bar, Creamy & Cooling Shower Gel Lemongrass & Hemp (Lemongrass & Hemp)

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Grüum Såpa Zero Plastic Body Bar, Creamy and caring shower gel Peppermint & Poppy Seed (Peppermint & Poppy Seed)

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Grüum Såpa Zero Plastic Body Bar, Creamy And Caring Shower Gel with Aloe Vera (aloe vera)

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Grüum Såpa Zero Plastic Body Bar, Creamy And Caring Solid Shower Gel Lavender (Lavender)

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FAQ

You will find answers to all the most important questions here. If something remains unclear, write or call us

Question about the order

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  • I have not received an order confirmation at the e-mail address you entered
    If there is no confirmation, your order is still registered with us and you do not have to worry about it. Please check your e-mail spam and spam folder, sometimes the messages will go there as well. If you still can't find it, you can contact us if you need at pakimine@prokosmeetika.ee.
  • How do I see the status of my order and know if the goods have been shipped
    The status of the order will be sent to your e-mail address once the goods have been shipped. Also registered customers can see their orders and their statuses by logging in from the order history. Additional information about the order: pakkimine@prokosmeetika.ee or phone: 55537452
  • If the status of the order is pending/some goods missing, what does that mean?
    The pending/some goods missing status of the goods means that some of the products were out of stock (usually the maximum ordering time can be seen in the e-shop, but in general the goods will arrive faster) and the goods should arrive soon, then be shipped.
  • Can I return the product I ordered?
    ATTENTION: Due to health and hygiene requirements, cosmetic products cannot be returned or exchanged. You can only return products purchased in the e-shop, which have been packaged in such a way that it has not been possible to open them. Products purchased in stores cannot be returned.
  • Has my order been shipped?
    If the order is sent from our warehouse to you, you will immediately receive a notification to your e-mail address if the e-mail address you have entered is correct. Please also check your spam folder. You can also see your order status by logging into your account and under the "Order History" link.
  • How long do I have to wait for my order?
    If we have the goods in stock at the Tulika store and the order is placed before 12:00, they are usually sent out the same or the next day. If it happens that the product is out of stock or we have it in other stores from which it needs to be ordered, then it may take longer to send it out, depending on which city and district it has to be sent from. In general, relevant information will be sent to your e-mail address if the shipment of the goods is delayed for more than 5 days. You can always ask for additional information from our packing department on weekdays from 8:00 a.m. to 5:00 p.m. on the phone: 55537452

Questions about my account

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Question about products

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  • Can I buy products without VAT?
    If it is a company located in Estonia, you cannot buy products from us without VAT. If the company (legal entity) is located outside Estonia and has a valid VAT number, and the goods you order via the e-shop are sent out of Estonia, it is possible to buy products from us without VAT if you notify us of your request to the e-mail address info@prokosmeetika .ee before placing an order. It is not possible to buy goods from physical stores on site without VAT. This can only be done through the e-shop.

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