FAQ - Frequently Asked Questions



How can I see better prices on products?

You have to register as a user (there is a link "Register as a user" at the top of the website), which is a breeze. Ask no more than name and email. There is also no need to wait for any confirmation to the email address. Signing in is automatic after you sign up.
If you want products as a beauty service provider, we recommend that you register as a self-employed person or entrepreneur (requires more data entry) to get bigger discounts and special offers.



Why are the products so cheap here?

As we are an importer of 40% of the products in our product range and we buy goods directly from brand representatives or manufacturers from different countries around the world, we can always offer you the best prices. At the same time, we also have a Best Price Guarantee for each product, which means that if it is possible to buy identical products from us cheaper from somewhere, then by informing us we can always make 100% the same or, depending on the product, a better offer.



Who can sign up and what does it cost?

Anyone can register as a user. Both legal and natural person. The registration process is super fast and free.



Is VAT displayed online?

All prices displayed in our e-shop are in euros and include VAT.
Entrepreneurs outside Estonia who are subject to VAT can purchase goods from us without VAT by adding a foreign address and then a VAT / TAX code to their questionnaire.
If you have a VAT number added, all prices will automatically be displayed to you in our e-catalog without VAT before adding to the shopping cart.



How and can I buy products and see or try them somewhere?

Two options:

Our representative stores in Tallinn and Tartu are open 7 days a week. There may be price differences between stores and the online store!
You can make purchases, try and see products from representative stores without placing an order online. All goods on site. Deliver the goods now!

 

Or by registering as a user in the e-shop and adding the product to the shopping cart and placing an order online.

Everyone can buy the products we offer. So professionals, amateurs, salons, shops and e-shops. We sell all products both wholesale and retail.

We recommend companies to register as our customer before making a purchase.



When will I receive your order online?

After receiving the payment to the current account, we will send the products out of our representative store on the same day or within 2 working days at the latest. The courier company Eesti Post AS will deliver the goods to the nearest post office within 1-2 working days (Shipments within Estonia) and within 2-8 working days (Shipments outside Estonia). To speed up the process (after sending the goods by us), you can call "Eesti Post" at the post office of your location every following afternoon and ask for the parcel to arrive at your name or address, either as a simple parcel or by registered mail.

You can also order goods from us using the Omniva, DPD or Itella SmartPOST parcel machine service. You will usually receive the goods the next day or the day after from the desired parcel machine.
If the goods have not arrived to you within 2 working days after receiving the "Products shipped out" message by e-mail, please contact our customer service. Contacts on our website under the "CONTACT" link.

Before payment, please check that the desired products are on the order and that the address of the recipient of the invoice and the sending of the goods are correct. If you want to change an existing order, you can place a new order or notify our customer service of the changes you want to make.
We will certainly resolve subsequent claims, even if this is due to customer inattention.



Can I see the payment for my order and its status?

Yes. Receipts are checked daily by accountants. If the receipt has taken place, it will be marked under your account before 17.00 on the same working day with the status "Payment received, packing" under your account. Then the goods will be sent out before 5.30 pm on the same working day. In exceptional cases, the receipt shall be indicated on the next day or the goods shall be dispatched on the next working day. If the goods are sent, you will also receive an e-mail notification.