TULIKA ÄRIMAJA (Tulika Business House, 1 floor)

Mon-Fri 08.00-18.00

Tulika 15/17 (1st floor), Tallinn 10613 (entrance from the right side of the house)

Shop phone. +372 5819 4668

E-shop orders, shipment, phone. +372 5553 7452


Shopping center MUSTIKAS (2nd floor)

Mon-Fri 10.00-20.00

Sat 10.00-20.00

Sun 10.00-18.00

Tammsaare tee 116, Tallinn 12918, Mustika Shopping Center

Shop "PRO Kosmeetika" Open 7 days a week

Shop phone. 553 6987


MUSTAKIVI PRISMA Shopping Center (1 floor)

Mon-Sun 10.00-20.00

Mustakivi tee 17, Tallinn 13912

Shop "PRO Kosmeetika" Open 7 days a week

Shop phone. 5818 9797



Shopping Center EEDEN (1 floor)

Mon-Sun 10.00-21.00

Kalda tee 1c, Tartu 50703

Shop "PRO Kosmeetika" Open 7 days a week

Shop phone. 5553 7601


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You will find answers to all the most important questions here. If something remains unclear, write or call us

Question about the order

  • Can I return the product I ordered?
    ATTENTION: Due to health and hygiene requirements, cosmetic products cannot be returned or exchanged. You can only return products purchased in the e-shop, which have been packaged in such a way that it has not been possible to open them. Products purchased in stores cannot be returned.
  • I have not received an order confirmation at the e-mail address you entered
    If there is no confirmation, your order is still registered with us and you do not have to worry about it. Please check your e-mail spam and spam folder, sometimes the messages will go there as well. If you still can't find it, you can contact us if you need at pakimine@prokosmeetika.ee.
  • How do I see the status of my order and know if the goods have been shipped
    The status of the order will be sent to your e-mail address once the goods have been shipped. Also registered customers can see their orders and their statuses by logging in from the order history.
  • If the status of the order is pending/some goods missing, what does that mean?
    The pending/some goods missing status of the goods means that some of the products were out of stock (usually the maximum ordering time can be seen in the e-shop, but in general the goods will arrive faster) and the goods should arrive soon, then be shipped.

Questions about my account


Question about products


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