Shops

Tallinn

Mon-Fri 08.00-18.00

Tulika 15/17 (1st floor), Tallinn 10613 (entrance from the right side of the house)

Shop phone. +372 5819 4668

E-shop orders, shipment, phone. +372 5553 7452

info@prokosmeetika.ee

Mon-Fri 10.00-20.00

Sat 10.00-20.00

Sun 10.00-18.00

Tammsaare tee 116, Tallinn 12918, Mustika Shopping Center

Shop "PRO Kosmeetika" Open 7 days a week

Shop phone. 553 6987

mustikas@prokosmeetika.ee

Mon-Sun 10.00-20.00

Mustakivi tee 17, Tallinn 13912

Shop "PRO Kosmeetika" Open 7 days a week

Shop phone. 5818 9797

mustakivi@prokosmeetika.ee

Mon-Sun 10.00-21.00

Kalda tee 1c, Tartu 50703

Shop "PRO Kosmeetika" Open 7 days a week

Shop phone. 5553 7601

tartu@prokosmeetika.ee

FAQ

You will find answers to all the most important questions here. If something remains unclear, write or call us

Question about the order

Can I return the product I ordered?

ATTENTION: Due to health and hygiene requirements, cosmetic products cannot be returned or exchanged. You can only return products purchased in the e-shop, which have been packaged in such a way that it has not been possible to open them. Products purchased in stores cannot be returned.
I have not received an order confirmation at the e-mail address you entered

If there is no confirmation, your order is still registered with us and you do not have to worry about it. Please check your e-mail spam and spam folder, sometimes the messages will go there as well. If you still can't find it, you can contact us if you need at pakimine@prokosmeetika.ee.
How do I see the status of my order and know if the goods have been shipped

The status of the order will be sent to your e-mail address once the goods have been shipped. Also registered customers can see their orders and their statuses by logging in from the order history.
If the status of the order is pending/some goods missing, what does that mean?

The pending/some goods missing status of the goods means that some of the products were out of stock (usually the maximum ordering time can be seen in the e-shop, but in general the goods will arrive faster) and the goods should arrive soon, then be shipped.

Questions about my account

Question about products